Patient Bill of Rights

Your Rights as a Patient

At Truventa Medical, we believe every patient deserves to be treated with dignity, respect, and transparency. This Patient Bill of Rights outlines the fundamental rights you are entitled to when receiving care through our platform and our network of independent licensed healthcare providers.

These rights are grounded in federal and state healthcare regulations, including HIPAA, and reflect our commitment to ethical, patient-centered care.

1. Right to Quality Care from Licensed Providers

You have the right to receive competent, evidence-based medical care from licensed healthcare providers. All providers accessible through the Truventa Medical platform are:

• Licensed and credentialed in their respective states of practice
• Qualified to provide the services they offer through our platform
• Committed to practicing in accordance with current medical standards of care
• Subject to ongoing quality assurance and peer review processes

2. Right to Informed Consent

You have the right to be fully informed about your diagnosis, proposed treatment options, potential risks and benefits, and alternatives — including the option of no treatment — before any clinical decision is made.

• Your provider will explain your condition and recommended treatment in clear, understandable language
• You will be informed about the risks, benefits, and potential side effects of any prescribed medication
• You will be told whether a medication is compounded, prescribed off-label, or has FDA-approved alternatives
• You have the right to ask questions and receive thorough answers before consenting to treatment

For more details, see our Informed Consent page.

3. Right to Privacy (HIPAA)

You have the right to the privacy and confidentiality of your personal health information, as protected by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

• Your medical records and personal information are kept confidential
• Information is shared only with authorized healthcare providers involved in your care, or as required by law
• All telehealth consultations are conducted through HIPAA-compliant, encrypted platforms
• You have the right to be notified in the event of a data breach affecting your information

For complete details, please review our Privacy Policy.

4. Right to Access Medical Records

You have the right to access, review, and obtain copies of your medical records. This includes:

• Consultation notes and provider communications
• Treatment plans and prescribed medications
• Lab results and diagnostic reports
• Any other records related to your care through our platform

To request copies of your medical records, please contact our patient care team at support@truventamedical.com. We will respond to all records requests within the timeframe required by applicable law (typically within 30 days).

5. Right to Refuse Treatment

You have the right to refuse any recommended treatment, medication, or procedure at any time. This includes:

• The right to decline a prescribed medication
• The right to discontinue an ongoing treatment plan
• The right to seek a second opinion before proceeding
• The right to withdraw from telehealth services and seek in-person care

Your decision to refuse treatment will be respected and will not affect your ability to receive future care. Your provider may document your decision and discuss any associated risks.

6. Right to Transparent Pricing

You have the right to clear, upfront information about the costs associated with your care before you commit to any service or subscription.

• All pricing is displayed clearly on our website before purchase
• You will be informed of subscription terms, billing frequency, and renewal policies
• There are no hidden fees or undisclosed charges
• You will receive at least 30 days' notice of any price changes
• You have the right to understand what is and is not included in your subscription

For refund and cancellation details, see our Refund Policy.

7. Right to File a Complaint

You have the right to voice concerns, provide feedback, or file a formal complaint about any aspect of your care or experience with Truventa Medical without fear of retaliation.

You also have the right to file complaints with relevant state medical boards, the U.S. Department of Health and Human Services (HHS) Office for Civil Rights, or other applicable regulatory bodies.

8. Right to Continuity of Care

You have the right to ongoing, consistent care throughout your treatment journey. This includes:

• Timely follow-up consultations and medication refills
• Smooth transitions if your provider changes
• Advance notice if a service or treatment is being discontinued
• Assistance with transitioning to alternative care if needed
• Access to your care team for questions between scheduled visits

9. Right to Respectful, Non-Discriminatory Care

You have the right to receive care that is respectful, courteous, and free from discrimination. Truventa Medical and its provider network are committed to providing equal care regardless of:

• Race, color, or national origin
• Gender, gender identity, or sexual orientation
• Age or disability
• Religion or cultural background
• Socioeconomic status or insurance coverage
• Any other protected characteristic under federal or state law

We maintain a zero-tolerance policy for discrimination, harassment, or disrespectful treatment in any interaction.

Contact Us

If you have questions about your rights as a patient or need to exercise any of these rights, please contact us:

We are committed to upholding your rights and ensuring a positive, transparent healthcare experience.