Refund Policy

1. Overview

At Truventa Medical, we are committed to providing a transparent and fair experience for every patient. This Refund Policy outlines when refunds may be issued, how to request one, and the limitations that apply — particularly regarding prescription medications.

This policy applies to all services and products purchased through the Truventa Medical platform, including subscription plans, consultations, and prescription medications.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

• Unfulfilled orders: If your order has not yet been dispensed or shipped by our pharmacy partner, you may request a full refund.
• Billing errors: If you were charged an incorrect amount or billed for a service you did not receive, we will correct the error and issue a refund for the difference.
• Duplicate charges: If your payment method was charged more than once for the same order or billing cycle, the duplicate charge will be refunded promptly.
• Medical disqualification: If your licensed healthcare provider determines that you are not a suitable candidate for treatment, you will receive a full refund for the current billing cycle.

3. Non-Refundable Items

The following are not eligible for refunds:

• Prescription medications that have been dispensed and shipped
• Completed telehealth consultations
• Past billing cycles (refunds apply only to the most recent billing cycle)
• Medications that have been opened, used, or partially consumed

We understand this may be disappointing in some cases. Our team is always available to discuss your options and help resolve concerns.

4. How to Request a Refund

To request a refund, please contact our patient care team:

• Your full name and email address associated with your account
• The reason for your refund request
• Your order number or subscription ID (if available)
• Any supporting documentation (e.g., screenshots of duplicate charges)

Our care team will review your request and respond within 2–3 business days.

5. Subscription Cancellation

You may cancel your monthly subscription at any time for any reason. To cancel:

• Send an email to support@truventamedical.com with your name and account email
• Or contact your provider directly through the platform

Cancellation takes effect at the end of your current billing cycle. You will continue to have access to services through the remainder of the period you have already paid for.

To ensure smooth processing, we ask that cancellation requests be submitted at least 72 hours before your next billing date. If this deadline is not met, the upcoming charge will proceed, and cancellation will take effect the following cycle.

6. Processing Timeline

Once a refund is approved:

• Refunds are processed within 5–10 business days
• The refund will be issued to the original payment method on file
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement

If you have not received your refund after 15 business days, please contact us at support@truventamedical.com for further assistance.

7. Damaged or Incorrect Items

Please inspect your medication immediately upon receipt. If you receive a damaged or incorrect item:

• Damaged items: Contact us immediately with photo evidence. The pharmacy may replace the item at no additional cost.
• Incorrect items: Incorrect medications will be replaced by the pharmacy. Do not take medication that was not prescribed to you.

Contact our care team as soon as possible — ideally within 48 hours of delivery — to initiate a replacement.

8. Clinical Services Note

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please reach out:

We aim to resolve all refund-related inquiries promptly and fairly.